Welcome to HealthChoice Connect
Thanks for visiting the HealthChoice member and provider self-service portal – your online source for claims and benefit information, plus so much more! With HealthChoice Connect you'll be able to access up-to-date healthcare coverage information and resources any time, day or night.
Members Connect here to:
- View Claim Status
- View Deductible Status
- Print a Temporary ID Card
- Print an EOB
Providers Connect here to:
- View Claim Status
- View Eligibility & Benefits
- Certification Requests
- Print a Remittance Advice
Information for members and providers regarding COVID-19
HealthChoice takes member health and well-being very seriously. We are closely monitoring the developing effects of the coronavirus (COVID-19) pandemic and how it relates to you and your health plan benefits. Helping our members and providing support to the medical community is our No. 1 priority.
Learn about HealthChoice COVID-19 coverage HERE. (Latest updates released Sept. 23, 2020.)
As always, the HealthChoice Customer Care team is available to assist with questions at 800-323-4314.
If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your PCP or health care provider right away. Your doctor is in the best position to advise you on needed care.
Telemedicine - NEW for 2020!
HealthChoice members and covered dependents are now eligible for consults with SwiftMD doctors by phone and videoconference. With SwiftMD, you can receive a diagnosis and medical advice for common medical conditions at home or on the go. When necessary, they can send a prescription to your preferred local pharmacy where you can pick it up at your convenience. SwiftMD physicians provide consults for many minor illnesses and injuries such as:
SwiftMD doctors are board-certified physicians trained in the U.S., with a minimum 10 years practice experience. They are available 24/7, offering a great alternative to the emergency room, urgent care clinic and even a visit to your primary care doctor for common illnesses and conditions. Call SwiftMD at 833-980-1442 or log in to‚ www.swiftmd.com/c/healthchoice‚ to schedule a consultation with a participating physician. Most consultations are completed within 30 minutes of requesting an appointment. For more information, visit‚ SwiftMD.
P.O. Box 99011
Lubbock, TX 79490-9011
P.O. Box 16532
Lubbock, TX 79490-6532
P.O. Box 16485
Lubbock, TX 79490-6485
Direct Data Entry Claims: